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Author: Mike Hyslop
Published: 06/12/2008 at 00:25:28
Category: Nortel Phone Systems
Tags: nortel, bcm200, pbx
Powerful, all-in-one platforms for converged voice and data communications
You need valuable features that boost productivity and save time, but without wasting staff time to program, maintain and access those features. You want to exploit the advantages of the Internet, but without letting Internet viruses and hackers exploit you. And you want highend performance and capabilities, but at a low-end cost of ownership.
The answer is a Nortel Business Communications Manager system - an all-in-one platform for the converged communication needs of small to mid-sized business sites. Business Communications Manager is distinctive in providing a choice of IP or traditional telephony or a mixture of both - and smooth migration from one to the other when it makes best sense for you.
Business Communications Manager 200 is ideal for sites with 20 to 32 users, offering flexible deployment and two expansion slots for configuration and growth options, and a range of advanced features and capabilities including:
Transform communications from basic utility into competitive advantage
For dynamic organizations that expect to grow and change, Business Communications Manager platforms are the answer — delivering both clear value today and over the long term as your organization’s needs and business requirements evolve.
Improve customer and client approval
with prompt and efficient call handling that enables callers to reach you anytime, anywhere. For example, with automated attendant, interactive voice response and voice messaging functions, customers can make inquiries, place orders or schedule service any time of the day or night. With direct inward dial (DID), callers can reach the desired person or department without having to go through a receptionist or IVR system
Enhance employee productivity and satisfaction
with a rich portfolio of convenient communications features, secure Internet access and the means for users to stay in touch when away from their desks. For example, call forward and redirect features enable you to customize internal call routing as staff members visit other offices, move or change responsibilities.
Increase revenues
with contact center and self-service applications that make it easier for customers to do business with you. For example, skills-based routing sends callers promptly to the agent most qualified to help them. Computer telephony integration(CTI) puts important call-related information at the agent's fingertips.
Reduce costs
by streamlining administration, centralizing applications for many sites, using your existing LAN and the Internet to efficiently and securely transmit voice and fax calls, and capitalizing on new IP services.
Optimize the network
with your choice of configurations and protocols, simultaneous support for digital and IP telephones, and interworking with third-party network elements and applications.
Match the pace of business success.
Software and system expansion modules enable you to grow naturally as your business needs change, both in capacity and capabilities.
Migrate to convergence in phases
from today's hybrid environment to pure IP. Whether you're ready for convergence today, or a year from now, your options will be open and your investment secure.
Nortel's BCM50 is an award-winning IP convergence platform that provides a choice of IP-enabled or pure IP deployment solutions, with simultaneous support for IP and traditional business sets - and smooth migration from one to the other.
Business Communications Manager 400 serves sites with 30 to 200 users, with four expansion chassis for configuration and growth options.
The Business Communications Manager 450 offers powerful applications and features that reduce operating costs, enhance employee productivity and increase customer satisfaction with support for upto 300 extensions.
As the next-generation telephones that build on the Norstar Telephone Portfolio, the Business Series Terminals set the standard for durability, reliability and flexibility.
The Nortel IP Phone 1100 Series encompasses a sleek, cutting-edge, ergonomic design with delivery of innovative capabilities including high resolution, backlit, monochrome greyscale pixel-based, graphical displays for optimal viewing experience, support for data and web-based applications.
The Nortel IP Phone 1200 series is an innovative portfolio of IP Phones which include multiple softkeys, integrated speakerphone, advanced audio-quality technology for crystal clear conversations, headset support and an integrated Ethernet switch for single desktop wiring.
The IP Phone 2000 Series of desksets offers a portfolio of standard, intermediate, professional and advanced-level desksets to meet the comprehensive needs of today’s businesses.